FIA L'PELT (FAQs)
WHO ARE FIA L'PELT'S AUTHORIZED SELLERS?
Only www.fialpelt.com
CAN I CANCEL MY ORDER?
Unfortunately, you will not be able to receive an immediate refund. By that time, our factory will have started processing your product, and once started, we need to finish the production. Therefore, you will have to receive the product first, and then you can initiate a refund. However, please ensure that you keep the product in its original condition, with the original packaging and labels.
DO YOU ACCEPT RETURNS?
Please note that we only accept returns if the product is returned in an unused and unscratched condition, with all tags and original packaging intact. Please ensure that these conditions are met before initiating a return. Once we receive the product and it passes our inspection, your refund will be deposited promptly.
HOW DO I CONTACT CUSTOMER SERVICE?
Our customer service team is available to contact from 9 am to 5 pm, Monday to Friday. You can email us at contact@fialpelt.com. We aim to answer emails within 24-48 hours.
